Patient Account Representative – Remote

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Job Details
Full-time3 hours ago
Benefits
  • Prescription drug insurance
  • Health savings account
  • Dental insurance
  • Employee discount
  • Health insurance
Qualifications
  • Software troubleshooting
  • Communication skills
  • High school diploma or GED
Full Job Description
Overview:
JOIN OUR TEAM

For a rewarding and fulfilling career!

We are looking for highly motivated Patient Account Representatives. In this position, you will manage and follow up on moderate to complex claims while meeting or exceeding production and quality designated standards.

Starting at $16 per hour

Commensurate with experience

SHIFT: REMOTE after completion of 1 week onsite orientation in our Canonsburg PA office. Virtual training conducted thereafter. (Work From Home privilege eligibility is subject to continued achievement of business goals and on-site department needs).

SCHEDULE: Full-time

EXPERIENCE: Healthcare collections highly recommended and preferred.

Responsibilities:
Investigate and follow-up on all open account balances overdue for 45 days or more to determine reason for non-payment. Contact responsible party to establish reason for delinquency, document in system all verbal and written communication relative to overdue account, and institute timely follow-up with responsible party as a result of last contact to assure progress in resolving account with payment.

Review accounts with initial evaluations as early as 21 days old in order to confirm that clean claims are reaching the correct payor.

Make outgoing calls to patients, insurance companies and attorneys regarding claim status in order to reduce both outstanding receivables and DSO.

Identify and resolve issues impacting the timely collection of open receivables.

Counsel patients on financial options and establish payment plan or begin dunning letter process and follow-up as needed.

As necessary, request account adjustments as identified via write off requests and refund requests.

Recommend accounts to an outside agency based upon company guidelines.

Meet the expectations and goals for productivity and cash targets as set forth by management

Performs other duties or special projects as assigned.

Qualifications:
POSITION REQUIREMENTS:
High School Diploma or GED

PREFERRED QUALIFICATIONS:
Healthcare collections experience with exposure to the most common insurance carrier websites.

Experience working in a production based environment where daily, weekly and monthly goals are set and routinely met.

Have experience with receiving feedback regarding quality of work.

Self-Motivated and Accountable.

Previous telephone collections experience and ability to communicate effectively.

Proficient in trouble shooting minor software and hardware issues.

Ability to work independently and resourceful in problem solving.

Childcare coverage if applicable – Work from home is not a substitute for childcare.

Dedicated workspace in home. Does not have to be an office but cannot be where others can view protected healthcare information while working.

Appropriate WIFI capabilities.

BENEFITS:
An extensive and thorough paid orientation program

Paid Time Off (PTO) and Extended Illness Days (EID)

Health, Dental, and Vision Insurance; Life insurance; Prescription coverage

EAP, FSA, HSA, Employee discounts, Referral program

A 401(k) retirement plan with company match

Additional Data:
Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.

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